How we are doing

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We have recently been assessed by Welsh Government’s Regulation team. The assessment highlighted some excellent achievements since our last inspection. You can read the report (English PDF / Welsh PDF).

We want our residents to receive the best level of service possible, and this page gives us the chance to show how well we are performing. We are going to be asking you how we are doing and reporting the results on this page.

We've published a summary of our Self-Evaluation for 2016–17 (PDF) which will be available soon. As a Housing Association in Wales, Melin has to meet standards set by Welsh Government. These standards are split into two groups. We have spoken to staff and our Residents’ Panel to identify how we are doing.

Results from our latest Satisfaction of Tenants and Residents (STAR) are displayed below:

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See our results from 2016 in this PDF and 2015 in this PDF.

Documents

There are also a number documents that show how we are performing. The feedback we obtain guides us on how to improve our service. If you have any further questions on our performance or comments on how we can improve then email enquiries@melinhomes.co.uk.