We are committed to servicing repairs efficiently and to our tenants' satisfaction

• We will issue an individual call reference number.
• Tell you who you can expect to call, i.e., contractor or a maintenance surveyor
• Inform you of the time-scale within which the repair will be carried out.
• Establish how access to the property will be arranged
• Provide advice on any preventative action that can be taken, such as; turning the water off in case of a leak.
• Tell you what immediate help can be provided, i.e. such as portable heating if your own cannot be repaired immediately.

How To Report A Repair

There are a number of ways that you can report a repair to us.

Online

Use our simple online repairs reporting system - click here

By Telephone

You can report repairs on our dedicated repairs number - 0800 9753153.

Emergency Repairs* Hotline – 01495 325333. Only use this number after 5pm Monday to Thursday and after 4.30pm on Friday and all day on weekends and Bank Holidays.

* Only use this number for repairs that are necessary to prevent danger to health, a risk to safety of residents or serious damage to buildings.

By Email

Reporting a Repair by Email: repairs@melinhomes.co.uk

Note: The emergency line is only for repairs required to prevent danger to health, a risk to safety of residents or serious damage to buildings.