Keeping your home in tip top condition is really important to us and we know it is to you as well. That's why, we are always improving our homes and have an ongoing programme of work for all of our 3,800 homes. We continually check the work of our contractors to make sure that it’s of the highest quality.
If you are concerned about asbestos in your home, we have an information page with advice, dos and don'ts and our asbestos policy to help you stay safe.
Report a repair
If things do go wrong just let us know. There are a few ways to report a repair.
Log in to your account on the site.
By email: firstname.lastname@example.org
By phone: Call us on 01495 745910 (Monday to Friday, 9am to 5pm)
By text: Send us a text including your house number, post code and a brief description of the problem to 07860 027935
Out of hours, emergency only: 01495 325333 (You will be charged for any call out which is not a true emergency)
Report gas leaks immediately to Transco on 0800 111999.
Types of repairs
Emergency: An emergency repair is a problem that is likely to cause danger to health or serious damage to your home, eg flooding, electrical failure or full central heating break down in severe weather (October to March).We will make it safe the same day, and carry out any further work during normal working hours.
Urgent: An urgent repair would be something like a leaking toilet or a lack of hot water. We will complete urgent repairs within seven calendar days.
Routine: A routine repair is something that is not likely to cause any damage to your home or effect your health, eg blocked gutters or kitchen repairs. We will complete routine repairs within 28 days.
Q. Will you come and change my lightbulb?
A. We only change lightbulbs in communal areas.
Q. What do I do if my sink or toilet is blocked?
A. We will usually ask you to try sink/toilet unblocker first to see if it can be fixed. If not then we will attend, however if we visit you and the problem has been caused by food, hair, wet wipes etc then you may be charged for the cost of the call out.
There are certain jobs that we do not undertake, such as assembling furniture, removing rubbish, or changing lightbulbs. If we can’t help you, why not try giving our handyman service Mel’s Handypeople a call on 01495 745925 or email email@example.com for a reasonably priced quote.
Want to change things in your home?
Run it past us if you want to do any hard landscaping in your garden such as putting in a patio or walls in your garden. Inside if you are thinking of putting in a new bath, sink or toilet or new kitchen units you need to get in touch with us first.
Give us a ring on 01495 745910 or email firstname.lastname@example.org and tell us what you are hoping to change and we can tell you if it's possible or send a surveyor round to give you some advice on the best solution to any problems with your plans.
Physical adaptation grants
If your level of mobility changes, we may be able to help you stay in your home safely with Physical Adaptation Grants provided by Welsh Government. This funding can help to fund bathroom adaptations, stair lifts, ramps and rails etc.
To be eligible for the grant you would need to give us a written referral from an Occupational Therapist (OT) outlining the adaptations that you require.
You can register your details for an OT assessment by calling one of the following numbers depending on where you live:
Newport – 01633 656656
Torfaen – 01495 762200
Powys – 01597 827633
Monmouthshire – 01873 735885
Blaenau Gwent – 01495 354658
When we receive the recommendations from your OT, we will help to do all the paperwork involved with the grant and our surveyors will carry out an assessment. Some larger adaptations will require Welsh Government approval which may mean that the job takes longer to complete.