We are committed to servicing repairs efficiently and to your satisfaction

• We will issue you with an individual call reference number.
• We will tell you who you can expect to call.  i.e. A contractor or maintenance surveyor
• We wll tell you how long it will take for the repair to be carried out
• We will arrange with you how to access the property
• We will provide advice on any preventative action that can be taken such as turning the water off in case of a leak.
• We will tell you what immediate help can be provided.  E.g. Portable heating if your own cannot be repaired immediately.

How To Report A Repair

There are a number of ways that you can report a repair to us.

Online

Use our simple online repairs reporting system - click here

By Telephone

You can report repairs on our dedicated repairs number - 0800 9753153.

Emergency Repairs* Hotline – 01495 325333. Only use this number after 5pm Monday to Friday and all day on weekends and Bank Holidays.

* Only use this number for repairs that are necessary to prevent danger to health, a risk to safety of residents or serious damage to buildings.

By Email

Reporting a Repair by Email: repairs@melinhomes.co.uk