This is the easiest way to pay your rent. We will take an agreed amount directly from your bank account. . If the amount to be taken changes, we must inform you at least fourteen days before it is due to be taken.

We must inform you at least 14 days before the amount is to be taken of any changes to the amount.

You can choose to pay by monthly or weekly direct debit. If you wish to set up a direct debit, either print off the direct debit form and send it to us or we can send you a form in the post.

Standing Order

A Standing Order involves you making arrangements for your bank to pay your rent directly into our bank account. We cannot alter the amount of this payment.

If you wish to alter the payment you must contact your bank directly. If you wish to set up a standing order, please contact a member of the Finance team. A form will be sent to you to complete, which you must then forward to your bank to instruct them to pay the agreed amount into our account on the specified date.                                                          

Internet Banking

If you have internet banking, you can pay your rent through your bank's website. To do this, you will need to provide our bank details and your tenant reference so we can identify your payment. If you require our bank details, contact our Finance team on 01495 745926.

Pay Online

You can pay your rent online with Allpay. You will need your Allpay swipe card to hand when you pay. 

Telephone Banking

You can ring 0870 2436040 and pay your rent through an automated telephone service. You will need your Allpay swipe card available when you pay by this method.

Telephone our Office

You can contact any member of the Housing team who will take your rent payment over the phone. You will need a debit or credit card available when paying by this method. Call 08453 101102.

Pay at our office, post office or nearest paypoint

You can pay at your post office or local paypoint venue.  Find your nearest paypoint location.

You can visit our office in Pontypool and make a cash or cheque payment at reception. If you wish to pay cash you must have the correct amount as we are not able to give change.

You can send a cheque in the post to:

 MelinHomes,
Ty'rEfail,
Lower Mill Field,
Pontypool,
Torfaen,
NP40XJ.

If you pay by cheque, please write you name and address on the back of the cheque so we can credit the correct account with the appropriate payment.  

If you are having problems paying your rent or service charge, don't ignore the problem.  You can speak to your housing officer or, if you prefer, get in touch  with an organisation that provides independent financial advice.

If you are on a low income or claiming benefits, you may be entitled to Housing Benefit.  Find out how to apply.