If you’re over 50 and live in Torfaen you can now call one number to find out the information you need to enjoy an independent life.

One number, one call:

01495 742700

If you’d like us to get in touch with someone you think we could help just send us an email and let us know the person’s name, contact number and any other relevant information you think we might need to know. To get started, tap the button below:

Refer a friend

What kind of help is available?

We are great at getting information about all sorts of things to make your life easier, so if you feel that you could do with a helping hand we are the people to call.

Pick up the phone and call the bee if:

  • You want to find someone you can rely on to fix those little jobs you
    haven’t got around to doing yet;
  • You want to know what’s going on in Torfaen;
  • You’d like to join a club or special interest group, we can tell you
    who they are and when they meet;
  • You are worried about money, or struggling to pay bills;
  • You are getting care and support at home but want to know who to
    go to for the best advice.

For all these things and more, we can help. Just pick up the phone and call the bee. One number, one call!

Who have we helped so far?

Mr V is a 74 year old man from Cwmbran, who contacted the Be Independent helpline after seeing an advert in the local newspaper back in December; he was looking for a number for an approved plumber within Torfaen.

After speaking with Mr V we realised it wasn’t an emergency and he was just looking to create his own list of local tradesmen in case of emergency. We provided Mr V with information about Care & Repair and the services they offer and sent a copy of our Top Tips advice sheet for using a contractor.

We also put Mr V in touch with Care & Repair who were able to provide further information and reassure Mr V on all his queries and anxieties over keeping his home well maintained.

Mr V was very happy with the services Be Independent and Care & Repair provided and it’s given him peace of mind knowing that he can keep his home in good repair and, if he ever needs a tradesman in an emergency, he has a list of approved and trusted tradesmen in Torfaen.

“I’m 74 years old and fortunately I haven’t had to use any of the emergency numbers yet, but it’s nice to know that I have those numbers there just in case of emergency. I would definitely use the Be Independent service again.”

Mrs C who called on behalf of a client she was supporting called the Bee to find out where she could get some washing and ironing done in Torfaen. We gave her details for Age Connect Torfaen and British Red Cross who would be able to help.

Mr W called the Bee because he was worried about the bedroom tax he was paying. We put him in touch with his landlord, who managed to sort his problems out.

Ms W called the Bee with two queries she felt we could help with. The first one was about looking for organisations in the Torfaen area that could help her with her garden which was overgrown and unmanageable for her alone. For this part of the call we passed on the number’s for Mel’s Handy People who should be able to help her with that. We offered to contact them for her to arrange for a visit but she was happy to do that herself. The lady also asked about any befriending services available in the local area. We explained that the Community Connectors Project may be able to assist her with what she is looking for.


Many people need to use a toilet while they are out and about and Torfaen Council has provided a helpful list of public facilities. It also includes the names of shops, cafés or businesses which are happy for you to use their facilities.

Spread the word

Do you know someone who could use our service for any reason? Fill in the referral form and one of our friendly advisors will give them a call.

See the full list at

Case Study 1

Case Study 2

Case Study 3

Case Study 4

Take me to the form

Download our posters and leaflets

If you work with older, more vulnerable people and think our services could be of use, you can download our media pack containing posters and leaflets which can be printed and displayed or handed out.

the media pack

You can also follow our updates on Twitter and help us spread the word to others that may be able to inform people they know that may need our help and advice.

Be Independent is brought to you by the Torfaen Local Service Board who want to make this number the only one older people will need to find out local information on services.

© 2016 Be Independent