Archive: Residents

Rent affordability review

Written by / 25th February, 2021 / Corporate, Residents

Melins fair rent logo

Following our rent affordability consultation with residents, you can find out more about how we set our rents.

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You can now contact us on Whatsapp

Written by / 2nd February, 2021 / Residents

Whatsapp logo

You may already use Whatsapp to stay in touch with family and friends. If you have the app on your phone, simply save our WhatsApp number +447830365910. One of our lovely Customer Contact Team will be there to answer your messages during office hours Monday to Friday, 8am till 5pm.

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Home Contents Insurance

Written by / 26th October, 2020 / Residents

A graphic of a house covered by an umbrella

If you are a tenant who rents, then your landlord may not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed decision on whether you need one.

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Top 10 tips for making sure your home is winter ready

Written by / 23rd September, 2020 / Residents

Illustration of a house in winter

Check out our helpful guide for you to get your home winter ready. We've included a few resources and ways to contact us if you need any help.

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Survey of the Welsh Housing Quality Standard

Written by / 21st September, 2020 / Residents


The Welsh Government is undertaking an evaluation of the Welsh Housing Quality Standard (WHQS), which is an all-Wales standard for all homes that are let to tenants in social housing. As part of the evaluation of the standard, this survey explores the attitudes of social housing tenants and will contribute to how the future WHQS will look post-2020.

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