Coronavirus

For all the information about how your tenancy and how our services may alter during the coronavirus outbreak click here.

For useful websites in the communities we serve, please click here.


The Welsh Government is taking action to make sure help and support is available when you need it, right across Wales.

Julie James, The Minister for Housing and Local Government has sent a letter to reassure residents, we have published that letter here [PDF].


Update 25th March 2020

We would like to thank all our residents for their understanding during this difficult time. We are working hard to maintain our services and comply with Government guidance on social distancing.

To support the Government in applying social distancing measuresm we have taken the difficult decision to further scale back the services that we provide.

How has Melin changed the service it provides to residents?

From Thursday 26th March our service status is as follows:

  • Our offices are closed with all staff working at home.
  • Our Customer Contact Team is open to deal with all enquiries. Our opening ours are now 9amz–5pm Monday to Friday.
  • If you need to contact anyone in Melin please use enquiries@melinhomes.co.uk and your email will be forwarded to the most appropriate person.
    Our emergency line is open outside of these times, 01495 325333.
  • We are now only providing a very basic maintenance service. The services still being provided are:
    • Fire alarm testing
    • Gas servicing – please let us know in advance if you are self-isolating. We will arrange your appointment for a later time
    • Emergency repairs (see below)

As more of our residents are staying at home, we expect increased demand on heating and hot water systems, particularly in our sheltered and extra care schemes. To make sure everything continues to run as it should our engineers are making regular visits to sites. We've also stocked these sites with critical components so that we can fix things quickly if anything breaks.

Our Grounds Maintenance Contracts have been suspended until further notice.

Cleaners will still attend our schemes. Please see below for detailed service changes in this area.

In our sheltered schemes and extra care schemes guest bedrooms, communal lounges and activity areas will be closed. Communal laundries will remain open, some schemes already have a rota system in place, others don’t and so we ask that you take sensible approach to ensure that everyone is able to do their laundry using precautions to limit the use of the laundry to one resident. Our scheme managers are now working from home. If you need to contact them please do so through the Customer Contact Team.

We are only letting properties to support hospital discharge and homelessness prevention. If we do arrange a letting with you we will explain everything over the phone beforehand.

What emergency repairs are we attending?

  • Water leaks from the domestic plumbing system where the flow of water cannot be controlled
  • Gas leaks or suspected gas leaks
  • Suspected carbon monoxide
  • Severe water penetration, causing the home to flood
  • Water leaks penetrating electric sockets and light fittings
  • Serious electrical faults
  • Complete light failure in shared areas
  • Insecure ground floor, outside doors or locks
  • Breakdown of heating where you have no other form of heating
  • Blocked or leaking drains or sinks in flat blocks, where there is a risk of flooding
  • No useable toilet due to a fault or blockage

How has the cleaning service changed?

We will continue to undertake cleaning of communal areas at our schemes. However, our priority will be to control the spread of the virus. Normal rotas will be followed but cleaners will work alone in communal areas only. Communal lounges in schemes are closed and will not be cleaned.

The majority of cleaning time will be used to concentrate on the following areas:

  • Door Handles
  • Handrails
  • Lift buttons
  • Communal laundry 
  • Communal toilets
  • Bin stores
  • Other areas likely to be touched often

Other tasks, such as vacuuming, will only be carried out when other tasks are complete and there is a clear need for this work. We understand that this will result in some areas not being as clean as they normally would, but we believe that this is secondary to controlling the spread of the virus. Even with these changes there is no substitute for washing your hands every time you have to leave your own home and pass through communal areas.

How you can help us?

Everyone is being very understanding of the changes that we are having to make. We know that repairs are important to you and we will catch up with repairs as soon as we are able.

If you have an emergency epair, or are due a gas service, please ensure that you follow good hygiene practices, like washing your hands regularly and wiping down hard surfaces that we may come into contact with before we visit. We would ask that you dont stay in the same room as out operative if at all possible.

If you are in the specific group announced by the Government that has a health condition which means you should have no social contact for 12 weeks, please phone us on 01495 745910 so we can make specific arrangements to keep your home safe.

The situation in the UK is changing very fast. We would ask that you keep yourself up to date with the latest Government guidance and follow it as best you can. You should also check our website and social media regularly as we will give updates on any changes that we have to make in the coming days. You can stay up to date by visiting this page on the Government website and follow Aneurin Bevan Health Board or Powys Local Health Board on Facebook.