What changes between you and us

You, us and UC

We know that Universal Credit can be a bit tricky to understand, so we've posted a helpful explainer, including what it is, what you'll need to do, and how it we can help.

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Whistleblowing Policy

Our whistleblowing policy

The Whistleblowing Policy is designed to ensure that our staff can raise concerns about wrongdoing or malpractice within Melin without fear of victimisation, subsequent discrimination, disadvantage or dismissal.

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STAR Survey

STAR Survey 2017-18 results

We’ve published our results from the Satisfaction of Tenants and Residents (STAR) Survey for the year 2017-18.

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Modern Slavery Act 2015

Modern Slavery Act – our statement

The Modern Slavery Act 2015 consolidates various offences relating to human trafficking and slavery. You can see our signed PDF.

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Melin Annual Report

See our Annual Report

This year marks a special Annual Report where we look back at the numbers over this and the last ten years. We have released it at our Annual General Meeting which takes place in September.

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About us

Melin Homes is a leading Housing Association in south east Wales

We are a housing association providing affordable homes for tenants in South East Wales. As a registered social landlord we work closely with local authorities and other partners to build thriving communities. Our mission is to make a positive impact on neighbourhoods by providing high-quality social housing to those who need it. We also give financial advice to our tenants and organise community events to enhance the lives of residents
We have been around for ten years and were established as a non-profit social housing provider. As one of the major housing associations in Wales we now own and manage over 4,000 homes in Blaenau Gwent, Monmouthshire, Torfaen, Newport and Powys. We not only offer homes for rent but also properties for sale, which can be bought with the help of low-cost home ownership schemes. We help our residents all along the way and offer advice on both renting and buying properties.

Contact us

By email: enquiries@melinhomes.co.uk

By phone: 01495 745910
or text: 07860 027935

For emergencies outside of
our normal hours of 8am–6pm Monday to Thursday
and 8am-5pm Friday
please call 01495 325333

Our address: Melin Homes
Ty’r Efail
Lower Mill Field
Pontypool
Torfaen NP4 0XJ

For more info and how to find us, visit our Contact page