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Annual Report 2022–23

Illustrated title reading Melin Homes Annual Report 2023

The last financial year has been challenging for us all – our customers, our employees, and our business. We’ve come face to face with a tough economic outlook, but we are ready for what is to come, and we are proud of what we’ve achieved.

In this report you can read about what we have accomplished with our customers, the impact we’ve had at both an individual and community level as well as an honest reflection of the challenges we have faced.

We have asked residents to give us feedback on a number of areas, including our services. We know that our customers are the best people to help us shape and improve our services, they know where we get it right and where we can make improvements. We used this information to help us plan for the next five years (2023 to 2027) for our new Corporate Strategy.

Overall, your feedback has been positive. We don’t get everything right and have made it easier to raise concerns and complaints. We remain committed to resolving residents’ concerns as soon as we can. We want to be brilliant at what we do and focus on the issues that matter. Your engagement with us, scrutinising our services, focusing on service improvements, and giving voice to your concerns is vital in helping us meet our objectives. You can find out more about our Melin Voices group here on our website, if you would like to get involved just get in touch, all the ways to contact us are on our contact page.

Paula Kennedy
Chief Executive Melin Homes


Summary Income & Expenditure Account



Money received



Money spent



Actuarial gain on pension



Surplus for the year





Fixed assets



Current assets (cash & debtors)



Monies received from Welsh Gov



Monies owed by the association






The Melin Board and Senior Management

We have two dedicated groups of people that make up our Board and Senior Management teams and there’s no doubt the members of our Board and those at leadership positions of Melin make decisions which have a long-lasting positive impact for future generations.

See the current Melin Board

See who is part of our Senior Management team

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Photo credits

Clocks photo by Jon Tyson Dog photo by Karsten Winegart Phone photo 1 by Quino Al Man on phone photo by Emmanuel Ikwuegbu Man in door way photo by Andre Ouellet Daisy photo by AARN GIRI Coffee cup photo by Zach Lezniewicz Window photo by Nicolas Solerieu Wrench photo by Recha Oktaviani Paint roller photo by Yoann Siloine Clouds photo by Tengyart Woman’s hands photo by Danie Franco Leaves photo by Annie Spratt Piggy bank photo by Andre Taissin Construction photo by Jay Ee Digger photo by Luke Besley Meeting table photo by Benjamin Child Fruit bowl photo by Jamie Street Leaves photo by Pawel Czerwinski Tree photo by Luke Richardson Phone photo 2 by Erik Lucatero