Read about how our Voices have supported residents and communities in 2021 and what we’re planning for the future.
We know that you are the best people to tell us how we are doing, so we’re always keen to hear your views.
We know our customers are the best people to help us shape and improve our services.
You know when we get it right, and where we can make improvements.
All our customers become a Voice when they become a Melin resident. We ensure that everyone has the opportunity to take part in surveys.
If you receive a text from us, asking for your views, please take the time to tell us your opinions, to help us make a positive difference.
If you have a suggestion or something that is important to you, and you would like us to look into it, you can email our Listen Act Learn staff group. You can find out more about Listen Act Learn below.
If you would like to be more involved, you can join one of our Voices focus groups:
We have a dedicated staff group who focus on residents‘ issues and suggestions, listen to them and act on them whenever possible.
Any resident can send us their ideas or suggestion to help us improve the services we provide. If you would like to be more involved you can join our Melin Voices group who have a dedicated budget which they use to support residents, making a difference to our communities.
It’s a great start, but we want to do more, and with your help and support we can.