Compliments and complaints

We'll address any complaints quickly and effectively. You can make a complaint by:

• Drop us an email: complaints@hedyn.wales
• Send us a message via Live Chat
• Visit us in person (a Hedyn colleague will record your complaint details and pass them to our Complaints Team.)
• Complete our web form

We'll acknowledge your complaint in two working days. We'll send you a full response within ten working days.

If you're not happy with our response, you can appeal. You'll receive a response to your appeal within 15 working days.

We want to resolve complaints as soon as possible. But, if we can't, you can take things further by contacting the Public Services Ombudsman for Wales.