Get all the information on what our service charges are and why they’re important
Paying your rent is one of your main responsibilities to us. We are a not-for-profit organisation and your rent is our main source of income. The money we get primarily goes back to maintaining your home and other homes that we manage, but also helps us to build more affordable homes for people in the communities we serve.
Rent payments are made in advance, weekly on a Monday. You should always have one full week’s credit on your rent account. If you choose to pay monthly, you will need to pay a month in advance.
Here’s how to pay rent and service charges:
It’s a quick and easy way to pay your rent and all you need is your tenancy reference number and a debit or credit card.
It's one of the easiest ways to pay bills. Once you have set it up you can forget about it and your rent will be paid without you having to remember when it’s due every week or month.
We will take the agreed amount directly from your bank account. If the amount changes,we will give you three days' notice before it’s due to be taken.
You choose whether to pay every week – payable on a Friday or every month payable on a day you choose.
Your online account is also a handy window into all aspects of your tenancy, from repairs made and requested on your home to up to date info on your rent account.
When you register, you will need to have your email address and tenancy reference number ready.
This is an arrangement made with your bank, for them to pay your rent directly into our bank account.
You can set up a standing order by:
You will need our bank details and your tenancy reference number, so that we can identify your payment.
Sort code: 18-20-58
Account number: 20099120
Please make sure you quote your tenancy reference number or we won’t know who has paid their rent. If you aren’t sure what your tenancy reference number is, get in touch and we can help you.
You can visit your local Post Office or PayPoint outlet, just look for the PayPoint and Allpay signs.
We can take your payment over the telephone when you are speaking to a member of our Income team.
We send a link by email or text message whilst you are on the phone, by clicking the link you can then enter your bank details and click ‘Make payment’. Our Income Officer will then get a notification email to say the payment has been made.
Your Neighbourhood Officer or one of our Income Advisors will be able to help you set up your preferred method.
We send you quarterly statements (every three months) which will show the rental payments you have made. Don’t forget you can also view statement online by signing into your account.
We give you one month’s notice of any rent payment changes and notify you in January/February of each year.
If you claim Universal Credit, please make a note of your new rent charge on your journal on the day the change happens.
You will be required to pay a service charge if we provide you with services for the upkeep of communal areas, such as gardening, window cleaning, door entry systems and lifts. The details of the services and charges which apply to your property are listed in your tenancy agreement. Each year, we send you a reminder of your service charges, including details of any charges.