We take a firm but fair stance in incidents of serious anti-social behaviour and we will give you support to deal with any neighbourhood dispute before it gets worse.
What is anti-social behaviour?
Anti-social behaviour (ASB) and neighbour nuisance are terms that describe a range of behaviours that can affect and upset other people. This can be things like abusive, threatening or violent behaviour, criminal acts, loud music, racial harassment, drug dealing, vandalism, graffiti, or dumping rubbish. More serious anti-social behaviour can be any hate-related incident about a person’s race, sexual orientation, gender, religion, disability or age; physical violence e.g. physical abuse, assault, fighting; drug use or dealing; arson or criminal offences and domestic abuse (where a conviction has been made).
When you signed your tenancy agreement with us you promised to be responsible the behaviour of everyone living in or visiting your home. All we ask is to be a good neighbour and ask wherever possible to sort things out between you and your neighbours – sometimes all it needs is a brief conversation to sort issues out.
What can you do yourself?
We take any reports of ASB seriously but there are a few things you can do yourself to try and sort out any issues out before you get in touch with us. The first thing to do is to try talking to the person or people involved as they may not be aware that their behaviour is affecting you. Do this calmly, explain things properly and try to avoid any bad feeling. If the problem doesn’t stop then the next step is to speak to your Housing Officer or Scheme Manager who will be able to offer you advice and support.
Our Community Safety Team will deal with:
- Menacing gestures;
- Drunken behaviour;
- Misuse of communal areas or public space;
- Gangs of youths ‘congregating’;
- Inappropriate use of fireworks;
- Criminal behaviour (where there is police evidence);
- Loud music;
- Noise nuisance e.g. barking dogs;
- Hate-related incidents.
We won’t deal with:
- Children playing in the street or arguing;
- Everyday household events such as; flushing toilets, cooking smells, smoking in own home, washing machines, babies crying or playing;
- Staring or looking at someone;
- Pets straying across your garden;
- One off noise nuisance such as a one-off party or BBQ;
- Personal disputes where no breach of tenancy can be proven;
- Problems arising from a conflict of lifestyles, such as shift work.
How to report ASB to us
You can report anti-social behaviour to us in the following ways:
- Fill in the form to the right of this page (choose the 'Report anti-social behaviour' option from the drop down);
- Use the chat facility at the bottom of this page;
- Email us at firstname.lastname@example.org
- Call us on 01495 745910
Here are some other useful contacts that you may find you need:
- Police non-emergency number: 101
- All Wales Domestic Abuse Helpline: 0808 80 10 800
- Monmouthshire County Council: 01633 644644
- Torfaen County Borough Council: 01495 762200
- Newport City Council: 01633 656656
- Blaenau Gwent Council: 01495 311556
- Powys County Council: 01597 826000
Our promise to youIf you report any anti-social behaviour to your Housing Officer or Sheltered Scheme Manager, we will make sure it is looked into by one of our Community Safety staff. We keep things confidential, make sure you know the name of the officer dealing with your problem and will respond to low-level issues within three days and urgent issues within one working day.
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