Cyfrifoldebau Melin
We will:
- Keep the structure and outside of your home in good condition.
- Repair fixtures and fittings inside your home, such as kitchen units, doors, pipes and heating.
- Make sure that water and electricity are supplied safely and that waste is taken away properly.
- If you live in one of our flats, we will take reasonable care to keep common entrances, halls, stairways, lifts, passageways, rubbish chutes and any other common parts in good repair.
We will also undertake repairs to damage caused by you or any unauthorised alterations or services installed. We will recover the costs of these works from you.
Your responsibilities
You should keep the inside of your home in good condition. Make sure that you, your family or your visitors don’t damage your home either accidentally or deliberately.
Please read our repairs and maintenance section for more information.
Fixing things in your home
This table shows who is responsible for fixing and replacing various things or parts of your house.
Location | Repair to item | Melin | Resident |
|
Bathroom | Toilet, sink, shower, bath, tiles, splashback panels | ✓ | |
Safety flooring | ✓ | ||
Broken traps, drains and pipework | ✓ | ||
Toilet seat, shower curtain, bath plugs, toilet roll holder, plugs and chains | ✓ | ||
Unblocking traps and drains in the shower, sink, bath and toilet | ✓ | ||
|
Kitchen | Kitchen cupboards, units, doors, worktops, splashbacks, tiles | ✓ | |
Safety flooring | ✓ | ||
Electrical sockets and wiring | ✓ | ||
Sink, taps, broken traps, drains and pipework | ✓ | ||
Unblocking traps, drains, plugs, chains, pipes serving the sink and washing machine | ✓ | ||
Connecting washing machine | ✓ | ||
|
Other rooms | Woodwork, doors, frames, staircase, balustrade, handrail | ✓ | |
Easing doors after carpet fitting or decorating | ✓ | ||
Floorboards, floor structure | ✓ | ||
Ceilings | ✓ | ||
Walls, plasterwork, but not decoration | ✓ | ||
Passenger lifts | ✓ | ||
Firefighting equipment | ✓ | ||
Floor coverings, except in kitchen and bathroom | ✓ | ||
Mould growth | ✓ | ||
Internal painting and decorating | ✓ | ||
Repairing minor cracks in plasterwork, and plaster screw pop out repairs | ✓ | ||
|
Heating and Plumbing | Boiler servicing and repair | ✓ | |
Cooker gas connection point/bayonet (but not cooker or connection pipe) | ✓ | ||
Tanks and pipework | ✓ | ||
Radiators and valves | ✓ | ||
Storage radiators | ✓ | ||
Heat pumps | ✓ | ||
Gas meter – please refer to your gas supplier | ✓ | ||
Bleeding radiators | ✓ | ||
|
Electrical | Electrical systems, wires, sockets and switches | ✓ | |
Repair of smoke alarms and carbon monoxide detectors | ✓ | ||
Light fittings, but not shades or fittings not installed by Melin | ✓ | ||
External flood lights | ✓ | ||
Door entry systems, scheme manager call systems | ✓ | ||
Street lighting (please contact us as it may be Melin or the Local Council) | ✓ | ||
Hard wired door bell fitted by Melin | ✓ | ||
Broken extractor fan | ✓ | ||
Testing of smoke detectors within your home | ✓ | ||
Cleaning of extractor fan | ✓ | ||
Electric meter – please refer to your electricity supplier | ✓ | ||
Lightbulbs (except in communal areas), tubes, starters | ✓ | ||
Replacing batteries in carbon monoxide detectors | ✓ | ||
Tenant fitted lights | ✓ | ||
Door bells fitted by resident, battery or mains powered | ✓ | ||
|
External | Doors, frames, letterboxes, (but not easing because of carpet fitting or decoration) | ✓ | |
Window frames, hinges, handles, vents | ✓ | ||
Misted window panes or glass door panels | ✓ | ||
Paths, ramps, handrails, steps, stairs | ✓ | ||
Roof, facias, soffits, chimneys | ✓ | ||
Solar panels | ✓ | ||
Communal grounds maintenance, tree maintenance | ✓ | ||
External and communal area decoration | ✓ | ||
Garages | ✓ | ||
Boundary walls | ✓ | ||
Fences and gates | ✓ | ||
Unblocking gutters (flats and communal blocks only) | ✓ | ||
Communal washing lines | ✓ | ||
Unblocking drains and gullies in private garden or serving just your property | ✓ | ||
Door locks | ✓ | ||
✓ | |||
Broken glass window panes or door panels caused by the resident or third party | ✓ | ||
Unblocking guttering | ✓ | ||
✓ | |||
Private garden maintenance, cutting grass, shrubs, hedges | ✓ | ||
Improvements made by you to your home with our permission | ✓ |
This does not apply to Leaseholders. Please refer to your lease or contact us if you have a repair.
Repairs
We understand that some residents may require more assistance with
repairs that are not Melin’s responsibility. If you or your family
cannot undertake the repairs yourself, please contact us and we will put
you in touch with someone who can help you.
Making changes to your home
Any work that involves physical changes to the structure, fixtures or fittings of the property will require our permission. You will also need permission for garden buildings other than a shed that is provided by Melin.
Other things that will require our approval
- Fitting a satellite dish
- External decoration
- Installing fencing or boundary walls and gates
- Installing a patio
- Building a garage
- Installing a shed or greenhouse
- Timber or other decking
Some things won’t require our permission
These include:
- Fitting a water meter
- Small scale garden work, as long as there is no electrical work, structural changes or the use of water
- Decoration with soft furnishings such as curtains or blinds
- Carpeting, vinyl or laminate flooring; (Please remember you will need to arrange for doors to be eased if they won’t close as we don’t provide this service)
- Changing light bulbs, bath plugs, shower curtains or toilet seats
- Fitting white goods, such as a tumble dryer, as long as connections to services are already available
- Installation of a BT telephone line or cable TV.
You may find these links helpful
Home improvement
See a list of things that require our approval and things that don’t before you attempt making any changes to your home.