About our service charges
This page details which of our residents are charged and what the charges are for.
In 2021, Melin consulted its residents on how we could ensure that the
cost of rent is affordable for all of our residents. Here we share the
outcome of this consultation – including the views of our residents and
the actions Melin has taken in response.
Melin has adopted the Joseph Rowntree Living Rents Model, which states that someone’s rent should never be more than 28% of average net income. Over 93% of our residents agreed that this was the right approach to take.
As part of this consultation, we also said that we would look at how we can keep service charges as low as possible. The Rowntree Living Rents Model says that service charges should be no more than 5% of average net income. Over 88% of our residents agreed that this was the right approach to take.
Some of our properties and schemes benefit from additional services and facilities. These include specialist equipment, adaptations, communal areas and scheme management services. This can make it difficult for Melin to keep service charges below 5% of average net income for residents in these properties. Our residents were split 50/50, with half agreeing with this approach and half disagreeing.
Lastly, we asked you how many residents in a particular scheme should agree to a change in, or the introduction of, a service charge. A majority of respondents said that at least 80% of residents should need to agree.
This consultation has led to a number of positive changes. These include:
We surveyed our residents about our Income Recovery Policy, as a result of the feedback we have: